Privacy Policy
Closer Institute Privacy Policy | closerinstitute.com.au | Last updated: 13 May 2026
1. Introduction
Closer Institute (“we”, “us”, or “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information We Collect
We may collect the following types of personal information:
• Contact information such as your name, email address, phone number, and postal address
• Professional information such as your current employment, income range, and career goals
• Payment information processed securely through third-party payment providers
• Communications you send us including enquiries, support requests, and feedback
• Website usage data including IP address, browser type, and pages visited
• Information you provide when completing forms, applying for programs, or registering for events
3. How We Collect Information
We collect information directly from you when you:
• Complete a contact or enquiry form on our website
• Register for or purchase a program or service
• Subscribe to receive communications from us
• Interact with us via social media or email
We may also collect information automatically through cookies and similar tracking technologies when you visit our website.
4. How We Use Your Information
We use your personal information to:
• Provide and improve our services and programs
• Communicate with you about your enquiries, applications, and purchases
• Send you relevant information, updates, and promotional materials where you have consented
• Process payments and maintain business records
• Comply with legal obligations
• Analyse website usage to improve user experience
5. SMS and Electronic Marketing
We may send you SMS messages and electronic marketing communications where you have provided consent. You can withdraw consent at any time by replying STOP to any SMS message or by contacting us directly. We will not send you unsolicited commercial electronic messages as defined under the Spam Act 2003 (Cth).
SMS / Text Message Program
Closer Institute operates an SMS messaging program to communicate with leads, enquiries, and clients.
How users opt in:
Users opt in to receive SMS messages from Closer Institute by submitting their phone number via the contact form on our website at closerinstitute.com.au/contact. By submitting the form, users expressly consent to receive SMS communications from Closer Institute.
Message types:
We may send the following types of messages:
• Follow-up messages in response to enquiries
• Information about our programs and services
• Promotional offers and announcements
Message frequency:
Message frequency varies.
Opt-out:
You can cancel SMS messages at any time by replying STOP. After replying STOP you will receive one confirmation message and no further messages will be sent.
Help:
For help, reply HELP to any message or contact us at info@closerinstitute.com.au
Costs:
Message and data rates may apply.
6. Disclosure of Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
• Service providers who assist us in operating our business (such as payment processors, email platforms, and CRM software), under appropriate confidentiality agreements
• Regulatory or law enforcement bodies where required by law
We do not share your data with affiliates or third-party marketing organisations.
7. Data Storage and Security
Your personal information is stored securely using industry-standard practices. We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Cookies
Our website uses cookies to improve your browsing experience and analyse site traffic. You can control the use of cookies through your browser settings. Disabling cookies may affect the functionality of some parts of our website.
9. Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if that information is inaccurate, incomplete, or out of date. To make such a request, please contact us using the details below.
10. Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, resolve disputes, and enforce our agreements.
11. Third-Party Websites
Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date. We encourage you to review this policy periodically.
13. Complaints
If you have a complaint about how we have handled your personal information, please contact us in the first instance. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
14.
Data sharing
No mobile information will be shared with third parties/affiliates for
marketing/promotional purposes. Information sharing to subcontractors in
support services, such as customer service, is permitted.
15. Contact
Closer Institute
447 Collins St, Melbourne VIC 3000, Australia
Email: info@closerinstitute.com.au
Phone: +1 904-690-3421
Website: closerinstitute.com.au
