Privacy Policy
Last Updated: June 7, 2026
1. Introduction
The Conscious Leaders Movement Pty Ltd (ABN: 59 633 052 285) trading as Closer Institute (“we”, “us”, or “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or services, you consent to the collection and use of your information as described in this policy.
2. Information We Collect
We may collect the following types of personal information:
3. How We Collect Information
We collect information directly from you when you:
We may also collect information automatically through cookies and similar tracking technologies when you visit our website.
4. How We Use Your Information
We use your personal information to:
5. Payment Data
We do not store your payment card details on our systems. All payment transactions are processed securely by third-party payment processors including Stripe and PayPal. These processors are responsible for the secure handling of your payment information and operate under their own privacy and security policies.
We retain records of transaction amounts, dates, and associated billing information for a minimum of 7 years as required under Australian tax and financial record-keeping obligations.
6. SMS and Electronic Marketing
We may send you SMS messages and electronic marketing communications where you have provided consent. You can withdraw consent at any time by replying STOP to any SMS message or by contacting us directly. We will not send you unsolicited commercial electronic messages as defined under the Spam Act 2003 (Cth).
SMS Program
Users opt in to receive SMS messages from Closer Institute by submitting their phone number via the contact form on our website. By submitting the form, users expressly consent to receive SMS communications.
Message types include follow-up messages in response to enquiries, information about our programs and services, and promotional offers and announcements. Message frequency varies. Message and data rates may apply.
To opt out, reply STOP to any message. For help, reply HELP or contact info@closerinstitute.com.au. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Carriers are not liable for delayed or undelivered messages.
7. Disclosure of Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
We do not share your personal data with affiliates or third-party marketing organisations.
8. International Data Transfers
Some of the third-party service providers we use are based outside of Australia, including but not limited to the United States. As a result, your personal information may be stored or processed on servers located overseas. These providers may include:
We take reasonable steps to ensure that any overseas recipients of your personal information are subject to privacy obligations comparable to the Australian Privacy Principles, or that you have consented to the transfer. By using our services, you acknowledge that your data may be transferred to and stored in countries outside Australia.
9. Data Storage and Security
Your personal information is stored securely using industry-standard practices. We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme.
10. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your browsing experience and analyse site traffic. The types of cookies we use include:
You can control the use of cookies through your browser settings. Disabling cookies may affect the functionality of some parts of our website. Where required by law, we will obtain your consent before placing non-essential cookies.
11. Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, resolve disputes, and enforce our agreements. Financial and transaction records are retained for a minimum of 7 years in accordance with Australian tax law. When your information is no longer required, we will take reasonable steps to destroy or de-identify it.
12. Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if that information is inaccurate, incomplete, or out of date. To make such a request, please contact us using the details below. We will respond within a reasonable timeframe, generally within 30 days.
13. Third-Party Websites
Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.
14. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date. We encourage you to review this policy periodically.
15. Complaints
If you have a complaint about how we have handled your personal information, please contact us in the first instance at info@closerinstitute.com.au. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
16. Contact
Closer Institute
ABN: 59 633 052 285
447 Collins St, Melbourne VIC 3000, Australia
Email: info@closerinstitute.com.au
Website: closerinstitute.com.au
Last updated: 7 June 2026
